Sample

We provide consulting support, and implementation of ITIL compliance tools to take control of the support department based on best industry practices.

Sample 2

 

Our consultancy is based on best practices of the ITIL and ISO 9001/2008 framework and our ITIL-certified engineers at BDG s.a. have full knowledge of the ISO 9001/2008 standard.


We proceed through continuous iteration methodologies based on interviews, field, and inspection visits, guaranteeing GAP Analysis results that allow us to obtain an X-ray-like view of the client’s IT provision services.


BDG s.a. then provides the necessary recommendations, responding to ITIL-best worldwide practices. Finally, the client may go, hand-in-hand with our consultants, through the recommendations’ implementation process. 

 

References and testimonials

Thank you very much for the support and experience to carry out the project successfully. We are very satisfied with the obtained results.” 

Sergio Majus, IT Manager, Ingenio Magdalena s.a.

 

Very good course. The instructor showed excellent command of the topic.” 

Iliak Castro, Production Manager and Technology Manager, Cervecería Centroamericana.


Of very high importance to improve service to IT services' end-users.” 

Cristofer Sosa, Programming Analyst, Grupo TRT.


Excellent. This manages to evolve our empiricism, to theory, and to good practices.” 

Billy Asturias, System Administration and Help Desk Manager, Interbanco.