Enterprise-wide BPM/CRM processes and customers administrative system, providing an efficient customer response environment.
In addition to generating an excellent image, good customer service increases business profitability. For this reason, our tools focus on streamlining and improving customer service processes.
Sigma7 is a collaborative BPM that manages processes, uniting the entire organization to provide solutions for its clients, and can be better adapted to what you need because it is modular.
Sigma 7 increases the organizational intelligence in your company, because the company learns from its processes, to better understand what its customers need, and how it has already responded to those needs.
Management and Contact Center modules, jointly provide a complete customer service platform. Processes, customers, and personnel come together to create a controlled and managed service production line, with time recording, alarms, attachments, dynamic forms, and document generation. All this control makes it easy for your customers to have the best service and timely responses to all their requests.
A credit pipeline, based on an optimized processes cycle, running on industrial-class software and allowing for loan processes to be made more efficient due to proper rules-based process automation.
The Sigma 7 Verify module allows you to get closer to customers. Its client creation forms capture necessary information for formal evaluation, according to client risk matrices, and their local, regional, or international references. Thus, you will be able to determine the risk level for each client, complying with international requirements against money laundering and terrorist financing. Sigma 7 Verify also allows managing the client's electronic file with automated monitoring processes, such as alerting on documentation expiration dates, to keep everything updated.
Sigma 7 modules include: